“As the leaders of a small nonprofit, our to-do list is continually long. The strategic planning task was always an item that stayed undone, and near the bottom. But now we are complete and total converts. This type of work makes all the regular days more smooth, pleasant and productive: fewer fires to put out, clearer understanding of what’s important and what can wait, greater funding, smoother relationships, and unexpected respect and status in the community due to our more professional organization.”